Washer Dryers

Before contacting our After Sales Service department for technical advice, you should consult our Problem Solving Guide below. Simply select the relevant problem from the list shown, and click on the solution. Some problems may have more than one solution, so if the first solution does not work, try the next one on your list. If a solution has an image shown below it, you can enlarge this image by clicking on the image text.

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Where are the model and serial numbers?
The machine will not start
There is no electricity going to the machine
The machine has power, but will not start
Error Codes
The door will not open
Problem with the dispenser
The machine is not filling with water
Conditioner is not being taken from the dispenser
Conditioner is being taken too quickly from the dispenser
Water does not drain away
Water on the floor around the washing machine
The machine does not spin
The machine is noisy or vibrates a lot during the cycle
The programme takes a long time
Detergent not being taken from the dispenser
Door seal is dirty
The machine fills with water then empties
The machine fills with water when it is off
Lights are flashing on the facia
There is a smell coming from Washing Machine
Machine stops mid cycle
Does not Tumble dry after every programme
The clothes were not dry after tumble drying
How long do I tumble dry for?
Sensor drying function is not working