Candy After Sales Service - Online Fault Finder

Tumble Dryers

Before contacting our After Sales Service department for technical advice, you should consult our Problem Solving Guide below. Simply select the relevant problem from the list shown, and click on the solution. Some problems may have more than one solution, so if the first solution does not work, try the next one on your list. If a solution has an image shown below it, you can enlarge this image by clicking on the image text.

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Where are the model and serial numbers?

Solution A

Open the door of your product, the rating plate sticker should be visible on the top of the porthole. The information usually required by our customer service team are the model number which is 8 digits long (beginning with a 3), and the serial number which is 16 digits long.

Hot to find your model number

Important

In the interest of consumer safety, any adjustments, alterations or replacement parts should only be made or fitted by a suitably qualified and competent person with the machine disconnected from the mains supply.

The machine will not start

Solution A

Is the plug properly connected to the electrical socket?

Important

Solution B

Is there a working electricity supply to the dryer? Check the socket using another appliance.

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Solution C

Has the fuse blown? If so, replace the fuse.

Important

Solution D

Is the door fully closed? Press the Start button after closing the door.

Important

Vented Dryer is not drying the clothes

Solution A

Empty the filter and clean the door seal after every use.

Empty the filter before every use

Important

Solution B

Check to make sure the vent hose is not kinked.

Check the vent hose is not knitted

Important

Solution C

Make sure the ventilation inlet grills on the machine are not restricted. Do not site the machine next to curtains as they can cover the inlet grills and effect efficiency.

Important

Solution D

Sort the load correctly as not all fabrics are suitable for tumble drying.

Sort the load by care labels

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Solution E

Check to make sure that the high/low heat button is in the correct position for the fabrics being dried.

Important

Condenser Dryer is not drying the clothes

Solution A

Empty the filter and clean the door seal after every use

Empty the filter before every use

Important

Solution B

Make sure the ventilation inlet grills on the machine are not restricted. Do not site the machine next to curtains as they can cover the inlet grills and effect efficiency.

Important

Solution C

Sort the load correctly as not all fabrics are suitable for tumble drying.

Sort the load by care labels

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Solution D

Clean the condenser unit by washing out any fluff that has gathered there.

Clean the condenser unit

Important

Solution E

Empty out the water tank.

Empty out the water tank

Important

Solution F

Small loads will not always dry efficiently in a sensor dryer. Try using a timed tumble dry for maximum effectiveness on small loads

Important

Condenser Dryer clothes come out wet

Solution A

Condenser Dryers need adequate ventilation to be most effective. They should ideally be sited in a room which has plenty of ventilation to give a constant supply of cool air to the condenser unit in order for it to work efficiently.

Important

Steam/Condensation in the room/on the windows

Solution A

Condenser Dryers need adequate ventilation to be most effective. They should ideally be sited in a room which has good ventilation to give a constant supply of cool air to the condenser unit in order for it to work efficiently.

AFTER SALES SERVICE

PROBLEM SOLVING GUIDE

Tumble Dryers

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