Before contacting our After Sales Service department for technical advice, you should consult our Problem Solving Guide below. Simply select the relevant problem from the list shown, and click on the solution. Some problems may have more than one solution, so if the first solution does not work, try the next one on your list. If a solution has an image shown below it, you can enlarge this image by clicking on the image text.

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Where are the model and serial numbers?
Can I remove the oven door glass?
Installation tips for ovens
My grill element does not glow
My oven will not work
My new oven smells & has smoke coming out of it
Typical cooking symbols
The oven burns my food
There is a fan running even though I have switched the oven off
What does Multi-functional Oven mean?
What is a grill reflector?
What is the difference between fan and fan-assisted ovens?