Candy After Sales Service - Online Fault Finder

Hoods

Before contacting our After Sales Service department for technical advice, you should consult our Problem Solving Guide below. Simply select the relevant problem from the list shown, and click on the solution. Some problems may have more than one solution, so if the first solution does not work, try the next one on your list. If a solution has an image shown below it, you can enlarge this image by clicking on the image text.

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Where are the model and serial numbers?

Solution A

Open the access to the filter, the model number will be visible on the rating plate. The information usually required by our customer service team are the model number which is 8 digits long (beginning with a 3), and the serial number which is 16 digits long.

Important

In the interest of consumer safety, any adjustments, alterations or replacement parts should only be made or fitted by a suitably qualified and competent person with the machine disconnected from the mains supply.

Installation requirements

Solution A

Minimum distance above an electric hob is 60cm. Minimum distance above a gas hob is 70cm

Important

Solution B

The fumes from an extractor type hood should not use the same venting pipes as that of other appliances

Important

Solution C

Flambe cooking should not be carried out when the product is used in conjunction with a hood

Important

Filter issues

Solution A

Carbon filters are only needed if the hood is to recirculate the cooking odours into the kitchen

Important

Solution B

When replacing filters on electronic hoods the control buttons need to be operated as per the instruction book to deactivate the change filter indicator.

Important

My hood keeps going even though I have switched it off

Solution A

Some electronic hoods have an automatic timer so that it will continue to work for 5 minutes after it is switched off.

Important

Flashing indicator lights

Solution A

On some electronic hoods the indicator lights will flash to show that the carbon filter may need to be changed. This will normally occur after about 30 hours of use.

Important

My kitchen is smelling of odours even though my hood is vented

Solution A

Check that the change over mechanism from Vented to Recirculate is the correct position.

Important

Solution B

Check that the ventilation tubes are securely connected, otherwise odours will come back into the kitchen

Important

Steam does not get sucked up into the hood. Is there something wrong?

Solution A

All hoods have a variable power level. If there is too much being cooked at once then the hood may not take all the steam away.

Important

Solution B

The hood will eventually take away the condensation if it is left on after the cooking has been completed. This will help to reduce condensation on the windows.

Important

Solution C

When using your hood make sure that other doors and windows are not open at the same time, as the hood may be fighting against the other openings.

AFTER SALES SERVICE

PROBLEM SOLVING GUIDE

Hoods

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