Before contacting our After Sales Service department for technical advice, you should consult our Problem Solving Guide below. Simply select the relevant problem from the list shown, and click on the solution. Some problems may have more than one solution, so if the first solution does not work, try the next one on your list. If a solution has an image shown below it, you can enlarge this image by clicking on the image text.

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Where are the model and serial numbers?
Installation requirements
Filter issues
My hood keeps going even though I have switched it off
Flashing indicator lights
My kitchen is smelling of odours even though my hood is vented
Steam does not get sucked up into the hood. Is there something wrong?