Before contacting our After Sales Service department for technical advice, you should consult our Problem Solving Guide below. Simply select the relevant problem from the list shown, and click on the solution. Some problems may have more than one solution, so if the first solution does not work, try the next one on your list. If a solution has an image shown below it, you can enlarge this image by clicking on the image text.

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Where are the model and serial numbers?
Blue film or smeared appearance
There is a white film on glassware that is difficult to remove
Discoloured plasticware
Error codes or flashing lights
The machine fills with water when it is off
Smells are coming from machine
There is a matt colourless film which is not easily wiped off
Granules of sandy like residues appear on the crockery
Milky or etched glassware
Poor wash results / Food residue on the crockery
Rust mark on have appeared on the cutlery
Spotting or speckled appearance
Staining or discoloured
Staining to machine door
There is a white film which is easily wiped off
Yellow/brown film
The machine discharges water continuously
There is a knocking sound coming from the cabinet
Dishwasher load only partially cleaned
Top basket is not cleaned properly