Candy After Sales Service - Online Fault Finder

Dishwashing

Before contacting our After Sales Service department for technical advice, you should consult our Problem Solving Guide below. Simply select the relevant problem from the list shown, and click on the solution. Some problems may have more than one solution, so if the first solution does not work, try the next one on your list. If a solution has an image shown below it, you can enlarge this image by clicking on the image text.

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Where are the model and serial numbers?

Inside the door

Open the door of your product, the rating plate sticker should be visible on the inner top or side section. The information usually required by our customer service team are the model number which is 8 digits long (beginning with a 3), and the serial number which is 16 digits long.

Important

In the interest of consumer safety, any adjustments, alterations or replacement parts should only be made or fitted by a suitably qualified and competent person with the machine disconnected from the mains supply.

Blue film or smeared appearance

Rinse aid check

This is caused by too much rinse aid. Check the rinse aid setting (normally at number 3). Adjust down by one setting until the fault is rectified.

Check the rinse aid setting

Important

There is a white film on glassware that is difficult to remove

Clean of with vinegar

This is possibly hard water deposits (limescale), which can be removed with vinegar. Check you are using the correct dosing of detergent.

Important

Hard water area?

Check that rinse aid and salt are topped up if you are using these separately. If you are using a 3 in 1 or similar tablet formulation, find out if your water supply is particularly hard or not. If it is hard then extra salt may need to be added to boost the water softening effectiveness, or alternatively you might find it more cost effective to use separate detergent, rinse aid and salt.

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Pitted or etched glassware

If the film can not be removed with vinegar then the glass is probably pitted due to irreversible damage. Make sure that the glasses are dishwasher proof. Use a low temperature wash designed for dishwashers

Important

Discoloured plasticware

Stained by a sauce

This is caused by sauces such as curry, carrot, pasta and bolognaise, scrape items before loading and use a pre rinse cycle.

Important

Error codes or flashing lights

Check the drain pipe arrangements

Any error codes may need the plumbing to be checked due to blockages. If the machine is plumbed into the down pipe of the sink check for blockages.

Check for a build up of sink residue

Important

First use problem?

Any error codes may need the plumbing to be checked due to restrictions. If this is its first use check to make sure the end of the tee has been cut off for use.

Check the tee of spigot has been cut

Important

Water supply check

Make sure the water is turned on

Important

The machine fills with water when it is off

Plumbing arrangement check

This is commonly water going into the machine from the sink tee off connection. Make sure the grey outlet pipe goes upwards from the connection to stop water flowing into the washing machine.Then the sink water will go to the drainage system instead of going into the dishwasher

What to do when machine fills with water when off

Important

Smells are coming from machine

Plumbing arrangement check

Water may be coming back into the machine from the sink outlet. Check to see if your outlet pipe is connected to a sink tee off. If it is, try re-routing the pipe so that it goes upwards from the tee instead of straight down to the machine.Then the water which is discharged from the sink will go to the drainage system instead of into the dishwasher

What to do when machine fills with water when off

Important

Maintenance wash

Dishwasher internal pipework and spray arms can get coated with hard water salts and food deposits. This can cause the machine to smell, to solve this problem run the machine through a long hot programme using a proprietary dishwasher cleaner available form local supermarkets. To stop this happening again repeat the cleaning on a regular basis.

Important

There is a matt colourless film which is not easily wiped off

Wipe the crockery before loading

This is food deposits which have not been cleaned off because of detergent issues. Make sure you wipe the food of the plates before loading and use the correct amount of detergent.

Important

Granules of sandy like residues appear on the crockery

Food deposits

This is food that has been deposited on the crockery and has baked on during the drying cycle. Ensure that the food is wiped off the crockery prior to loading, clean the filters and make sure the filters are fitted correctly in place before commencing a program.

Important

Milky or etched glassware

Correct program usage

This is glass corrosion caused by using non-dishwasher safe glasses or using a long hot programme. Always use a glassware or delicates programme for glassware.

Important

Poor wash results / Food residue on the crockery

Spray arm check

Check that the spray arms are rotating freely. Clean out any food items that are stuck in the spray arm jet holes.

Important

Wipe the crocks before loading

Ensure that food deposits are scraped off the crockery before loading.

Important

Maintenance wash

There may also be food deposits coating the inside of the pipework and spray arms. Run a hot programme with a proprietary dishwasher cleaner.

Important

Pre rinse program

Use a rinse programme if the crockery is not to be washed immediately

Important

Rust mark on have appeared on the cutlery

Crockery usage check

This can be caused by washing a ferrous item with the stainless cutlery, causing a rusty look. Ferrous items such as tin openers, cast iron pans, saucepan lids with ferrous screws holding the lid handle, are amongst some of the items that can cause this problem.

Important

Type of stainless steel being washed

18/10 is the highest grade stainless steel used in cutlery. Anything below this can be susceptible to showing the signs of rusting. To overcome this problem remove the items from the dishwasher before the drying cycle commences

Important

Use a pre rinse program

Acidic or salty food can cause this problem. Use a rinse programme first or by rinse by hand before loading.

Important

Spotting or speckled appearance

Filter, detergent,filter check

Make sure the filter is clean, the detergent is in good condition and the salt compartment is not empty.

Important

Washing in a hard water area

If you are using a 3 in 1 tablet or similar, and the water is hard, then additional salt may be beneficial. Alternatively, if the water is extremely hard the use of separate detergent, rinse aid and salt may be more cost effective.

Important

Staining or discoloured

Are items dishwasher safe

Make sure the items are dishwasher safe. Stainless steel will benefit from a pre rinse cycle.

Important

Cutlery check

Stainless steel and silver cutlery will tarnish each other if they touch.

Important

Grade of stainless steel cutlery

18/10 is the highest grade stainless steel used in cutlery. Anything below this can be susceptible to showing the signs of staining.

Important

Staining to machine door

Maintenance wash

This can be caused by grease and limescale build up, plus food residue. Try using a proprietary dishwasher cleaner on a hot programme.

Important

Detergent check

This may be detergent residue spilling out during the fill operation. It may also be caused by using a short programme where the detergent has not fully dissolved. Try using a proprietary dishwasher cleaner on a hot programme.

Important

There is a white film which is easily wiped off

Salt compartment check

This is salt from the salt compartment. Clean underneath the salt cap and refit firmly, run a rinse programme try using a proprietary dishwasher cleaner on a hot programme.

Important

Filter check

Check the filter is clean and that and fitted correctly. Try using a proprietary dishwasher cleaner on a hot programme.

Important

Washing in a hard water area

Important

Plumbing check

The machine may not be draining efficiently. Check to make sure the outlet pipe is not kinked and if your machine is plumbed into the down pipe of the sink, check for blockages at the hose connection.

Check for a build up of sink residue

Important

Yellow/brown film

Hard water area?

This could be hard water deposits. Check the salt and rinse aid compartments.

Important

Rinse aid, salt check

This could be hard water deposits, which may be visible if using a 3 in 1 tablet or similar in a very hard water area. Using extra salt may solve the problem or using separate detergent, rinse aid and salt may be more cost effective.

Important

Dark stains

Tea and coffee stains which do not come off during the wash can be removed with a scouring pad, or a light soak in milton cleansing solution.

Important

The machine discharges water continuously

Plumbing check

The outlet pipe is too low. Lift the outlet pipe to at least 40cm above floor level.

Important

There is a knocking sound coming from the cabinet

Loading check

Check that the spray arms are not banging against tall plates, cutlery or serving spoons whilst rotating.The upper basket can be raised up to avoid the spray arm hitting tall plates.Tall knives and serving spoons can be laid down on the top basket cup gallery if necessary.

Important

Dishwasher load only partially cleaned

Spray arm check

The spray arms need cleaning out.

Important

Load check

Reposition large items, do not overload and run the cycle again.

Important

Detergent usage

An incorrect amount of detergent was used or the detergent is old and hard.

Important

Type of program being used

The wash programme was not thorough enough, try a longer program.

Important

Half load button check

If the lower basket has not been washed deactivate the half load feature by pressing the half load button.(Tis feature is not fitted to all products)

Important

Top basket is not cleaned properly

Spray arm check

Check for free rotation of spray arms.

Important

Loading check

If using large dinner plates, adjust the upper basket to be on its highest position in order for the spray arms rotate freely.

AFTER SALES SERVICE

PROBLEM SOLVING GUIDE

Dishwashing

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