Before contacting our After Sales Service department for technical advice, you should consult our Problem Solving Guide below. Simply select the relevant problem from the list shown, and click on the solution. Some problems may have more than one solution, so if the first solution does not work, try the next one on your list. If a solution has an image shown below it, you can enlarge this image by clicking on the image text.

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Where are the model and serial numbers?
Can I reverse the doors?
What are the correct installation requirements?
What temperature should my fridge be?
My fridge is too cold
My ice cream is frozen solid
My product is noisy
The Fridge or Freezer motor is always on
The lights on the control panel are flashing
The machine smells when I open the door
There is frost on the rear of my fridge and it is supposed to be frost free
There is too much frost and ice at the rear of my fridge
There is snowy ice at the door entrance or at the back of the Freezer
The bars of the Freezer shelf have thick ice on them
How long do I leave my machine to stand after unpacking it?
How do I change a light bulb?
The fridge is not cold enough
There is too much condensation inside the machine
There is water in the Fridge compartment
There are moisture droplets in my salad crisper
What is Super Freeze?
What temperature should my freezer be?